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Complaint policy

How to make a complaint

Start with the escrow officer on your file. If that doesn’t settle it, ask for the escrow manager, or write to us. You can also file a complaint at any time with the California Department of Financial Protection and Innovation (DFPI), the state department that licenses escrow companies.

How do I raise a complaint with you?

  1. Step 1: Call the escrow officer on your file

    Call (714) 544-6525 and ask for your escrow officer by name. Say what went wrong and what you’d like done about it.

  2. Step 2: Ask for the escrow manager

    If that doesn’t fix it, ask for the escrow manager. You can go straight to the manager at any point.

  3. Step 3: Or put it in writing

    Email info@ameescrow.com or mail Alliance Mutual Escrow, Inc., 12681 Newport Ave., Suite B, Tustin, CA 92780. Include your escrow number if you have one.

  4. Step 4: We look into it and answer you

    We go through your file and tell you what we found and what we’ll do next. If you’d like the answer in writing, ask, and we’ll send it.

Can I complain to the state?

Yes, at any time, whether or not you’ve talked to us first. The DFPI is the state department that licenses escrow companies in California.

To file, go to the DFPI’s Submit a Complaint page. You can file online or by mail. For help with the complaint form, call the DFPI at 1-866-275-2677.

The DFPI says it doesn’t act as a court or as your lawyer, and it doesn’t decide disputes over facts or over what a contract means.

When you file, name us as Alliance Mutual Escrow, Inc. This escrow company holds California Department of Financial Protection and Innovation Escrow License No. 9631912. See our license on the DFPI’s website.

Will complaining change how my escrow is handled?

No. We won’t treat you differently for complaining, to us or to the DFPI. Your escrow keeps following the written instructions both sides signed.

Sources and fine print

  1. DFPI: Submit a Complaint (online, by mail, and the form help line)
  2. DFPI: escrow information for consumers (who licenses escrow companies)
  3. California Financial Code §17200: escrow agents must be licensed corporations
  4. DFPI: our escrow license record
  5. Federal Bureau of Investigation: how business email compromise scams work

This policy is effective September 28, 2026. The DFPI’s complaint steps were checked on its website in September 2026. Page updated . General information, not legal or tax advice.

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